Terms of Service & Policy

Terms of Service
Effective Date: 10/13/2024

Welcome to www.normotonic.com, operated by Normotonic ("we," "our," or "us"). By purchasing from our website, you agree to the following terms and conditions.

1. General
By accessing and using this website, you agree to be bound by these Terms of Service. These Terms apply to all visitors, customers, and others who access or purchase products from the website. Please read these terms carefully before making a purchase. If you do not agree to these terms, please do not use this website.

2. Products
Description: We attempt to provide accurate descriptions of the products available on the site. However, we do not warrant that the product descriptions, colors, or other content are accurate, complete, or error-free. Product images may differ slightly from the actual product.

Availability: All products are subject to availability, and we reserve the right to limit quantities of any product offered, make changes to pricing, or discontinue any product without notice.

3. Orders and Payment
Order Acceptance: By placing an order, you make an offer to purchase the product under these Terms. We reserve the right to refuse or cancel any order for any reason, including issues with stock, pricing errors, or any restriction that we deem necessary.

Payment: We accept the following forms of payment: Visa, Mastercard, American Express, Discover, Diners Club, JCB, China UnionPay, Apple Pay, Cash App Pay, and Google Pay. All payments are due at the time of purchase. We may request additional information to verify payment or identity before accepting any order.

Taxes: Buyers are responsible for paying all applicable sales taxes based on their location. Sales tax will be collected at checkout where applicable by law.

4. Shipping
We ship nationwide across the United States from our office in Saint Louis, MO (11505 Craig Ct., 63146). Shipping costs and delivery estimates will be calculated at checkout. Orders are processed within 2–4 weeks, but delivery times are estimates and cannot be guaranteed.

Shipping Charges: Shipping fees may be subject to sales tax depending on your location.

5. Returns & Refunds
Return Policy: If you are not satisfied with your purchase, you may return the product within 30 days of receiving it, provided the product is unused and in its original condition. Please contact our customer service team at info@normotonic.com for return instructions.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 7-10 business days.

Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

6. Limited Warranty
We warrant that our products are free from defects in material and workmanship under normal use for 6 months from the date of purchase. This warranty does not cover damage caused by misuse, accidents, modifications, or repairs by unauthorized personnel.

7. Limitation of Liability
To the fullest extent permitted by law, Normotonic shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this site or the purchase of our products. Our liability for any claim arising out of your purchase shall not exceed the price paid for the product.

8. Privacy
Your submission of personal information through the store is governed by our Privacy Policy.

9. Changes to the Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the site following the posting of changes constitutes your acceptance of such changes.

10. Governing Law
These Terms and any disputes arising from the use of this website shall be governed by and construed in accordance with the laws of the state of Missouri, without regard to conflict of law provisions.

11. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: info@normotonic.com
Phone: (346) 715-0370