Normotonic® Product & Service FAQ
Products
What does Normotonic® offer?
We offer NormoHeat, a portable bottle-warming holster, and NormoRoll, a rechargeable motorized bandage roller. We also offer at-home massage sessions and massage gift cards.
What is NormoHeat?
NormoHeat is a rechargeable, wearable holster for warming bottles of therapeutic oils, lotions, and gels while you work. It can be worn at the hip or suspended using its top hook. Its elasticated pocket accommodates standard therapeutic bottles up to 6 oz. Contact us to check the fit of a particular bottle.
What is new in NormoHeat Version 2.0?
Version 2.0 features three temperature levels, a lighter design, and an additional rear pocket. The approximate levels are low around 90°F, medium around 110°F, and high around 130°F. These are not guaranteed liquid temperatures. Always check the liquid temperature before applying it to skin rather than relying solely on the display.
Is NormoHeat available for immediate shipment?
Check the NormoHeat product page for the current price, availability, and preorder estimates. Preorder shipment estimates are not guaranteed delivery dates and differ from regular in-stock processing timelines.
How do I clean NormoHeat?
The mixed-nylon holster is not washable. Gently wipe its surface with a damp cloth, using mild soap or a cleaner designed for nylon if needed. Keep liquid away from electronic components. Do not immerse the holster or use harsh chemicals or abrasive materials.
Does NormoHeat shut off automatically?
The supplied manual states that the device does not turn off automatically. Turn it off manually after use, then disconnect and remove the power bank. Do not leave a bottle unattended while warming.
What precautions should I take while warming a bottle?
Secure the bottle in the elasticated pocket and monitor it during use. Always check the liquid temperature before applying it to skin. Do not rely solely on the digital display. High heat or prolonged exposure can melt plastic bottles. Follow the supplied manual and do not disassemble or attempt to repair the device yourself.
What if NormoHeat will not turn on?
Check that the power bank is charged and the USB connection is fully inserted. If your power bank has a side button, press it and try again. Contact us if the issue continues.
What is NormoRoll?
NormoRoll is a USB-rechargeable motorized tool for re-rolling compression bandages and therapeutic wraps. It prepares wraps for use; it does not apply compression wraps to the body.
What does NormoRoll include?
The listing describes a reversible motor, interchangeable roller heads with a hex-bit interface, an LED workspace light, and an ergonomic design. It includes the roller, one standard roller head/interface, and a USB charging cable. Contact us to confirm head material or compatibility with additional accessories. Visit the NormoRoll product page for current pricing and availability.
How do I charge and operate NormoRoll?
Use the supplied USB mini cable to charge it. The manual states that the indicator turns green when fully charged. Retract the safety clip, insert the roller head, and check that it is secure. Insert the bandage end into the head and hold it in place. Press the desired direction button to wind. Release the button to stop, then gently remove the rolled bandage.
Will NormoRoll work with my wraps?
Contact us with the width, length, thickness, and material of your wrap if you need a compatibility check. Do not assume that every wrap or third-party head will fit.
How do I clean and store NormoRoll?
Wipe the device with a damp cloth and mild soap or a cleaner suitable for plastics. Avoid harsh chemicals and abrasive materials. A plastic head can be cleaned with mild soap and rinsed thoroughly afterward. For a wooden head, use only a slightly damp cloth, without soap, harsh cleaners, or immersion. Store the device in a cool, dry place away from extreme temperatures and children. Do not disassemble or attempt to repair it yourself.
At-Home Massage & Gifts
What massage sessions do you offer?
Our current catalog lists a 60-minute at-home massage session. Described modalities include Swedish massage, sports massage, craniosacral therapy, and manual lymphatic drainage. Contact us to discuss which options are available for your appointment. Current pricing is shown on the appointment page.
Do you serve my address?
Contact us with your city or ZIP code to confirm coverage before purchasing a massage session or massage gift card.
Can I book a massage and pay in person?
On the appointment page, select your preferred appointment time, choose Request an invoice, and submit your contact information and requested appointments. We will review your request and contact you to confirm. This option is for customers who want to pay in person. Submitting the request does not itself reserve the time or confirm the appointment. If you cannot complete the request, contact us for assistance.
How do I know my appointment is confirmed?
If you have not received clear booking confirmation, contact us before assuming a time is reserved. A chat message, selected time, cart item, or invoice request alone is not appointment confirmation.
Do you sell massage gift cards?
Our catalog includes a 60-minute at-home massage gift card delivered by email. Confirm the recipient's service-area eligibility and redemption arrangements before purchasing. Our published return policy excludes gift cards from returns. See the massage gift card page for current pricing.
How do I change or cancel an appointment?
Contact us for assistance and confirmation of applicable terms. Do not assume a requested change or cancellation is complete until it is confirmed.
Shipping, Returns & Support
Is product shipping free?
Yes. Product shipping is free within the United States.
How long do regular orders take?
For regular orders, our published processing timeline is 1–3 business days, Monday through Friday excluding holidays, followed by standard shipping of 5–7 business days. Product-specific preorder estimates take precedence over regular processing timelines. Tracking is emailed once an order ships. Contact us about expedited shipping availability and any additional cost.
What is your return policy?
Our published policy accepts unused, unopened items in their original packaging within 30 days of delivery. Email info@normotonic.com with your order number and reason to initiate a return. Used products, gift cards, and final-sale items are excluded. Return instructions are provided within 1–2 business days. After receipt and inspection, refunds are processed to the original payment method within 5–7 business days.
What if my order arrives damaged?
Email info@normotonic.com within seven days of delivery with your order number and photos so we can assist.
How can I contact you?
Email info@normotonic.com or call 346-715-0370. For personal medical suitability, consult a qualified healthcare professional rather than relying on shopping chat for medical advice.